For many years, Kübra has worked as a customer contact employee. She speaks to customers who have questions about the services of the organization. In recent years, the work has changed a lot; The systems have become more complicated and the work has a more commercial approach. Kübra notices more and more that the work no longer suits her. Through her employer, there will be a career counselling programme from Puls around the corner, aimed at guidance to suitable work outside the organisation.

Having qualities is not something of today

Kübra is very humble and doesn't flaunt what she has to offer, she is who she is. However, it can be useful to have thought about her qualities when a potential employer asks during a job interview 'Why should I hire you?'. During the career guidance, we therefore pay attention to mapping out Kübra's qualities and a number of professions that match her interests. This was enough for Kübra to start applying for jobs and start the search for her place in the job market. Gradually, she becomes more aware that her heart lies in healthcare. During the career guidance, Kübra can spar with the consultant of Puls about the interviews.

You are never too old to learn

If Kübra really wants to pursue her dream job in healthcare, she needs to get an education to do so. Studying full-time is not an option; since she is a breadwinner and needs income. Therefore, at the age of 61, Kübra decided to start a BBL training as a Helper in care. She finds a place where she is allowed to work three days and in addition, she goes to school one day for the next two years.

From client contact to client contact

What has contributed to Kübra's success is her determination and enthusiasm. She knows that she loves helping people tremendously, and began to miss this more and more in her work as a customer contact officer. Kübra knows that she really enjoys helping others and wants to continue doing so for a very long time. In addition, she is very driven to work, which comes across very well to a potential employer. So it does not matter how old you are: if you go for it, you will succeed!

Getting Started Puls

Puls helps your employees move forward, both with the current employer and with another employer. Puls not only offers career counseling, but also2nd track trajectories, development advice, career checks and3rd Track trajectories. Curious about what Puls can do for you? Take a look at our website and request more information or contact us.